Frequently Asked Questions
How do I know this is genuine?
We understand how important it is to feel confident that communications from us are genuine and secure. To be sure that this email is genuinely from Vivienne Dufort, you can check the following:
Your name is included correctly at the beginning of the email.
After following the link to the website, the address bar of your browser will show viviennedufort.com and a padlock indicating that the identity of the website is verified.
How do I proceed through the check-out process?
Once you have finished adding items to your cart, simply click the “Check Out” button on the shopping bag page and we will easily guide you through the checkout process.
Can I cancel, amend, combine or add something to my order I just placed?
When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.
Can I exchange my order for a different style?
We are only able to offer size exchanges. If you wish to purchase an alternative style, then please return your purchase for a refund and place a new order on our website. Alternatively, please contact our Personal Shopping team who would be delighted to place it for you on the telephone.
How long does shipping take?
Average arrival time is 30 days after dispatch. If we are experiencing a high volume of orders, delivery time is up to 49 days.
*Please also consider anywhere from 2-5 days to process the order.
What methods of payment do we accept?
We accept Credit Cards through, PayPal and Stripe.
Where is my order?
When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number. Please track your order directly on Section “Track my parcel” or with the relevant link below.
If you have not received a confirmation email, please contact our Customer Services team.
How safe is my personal information?